Position: Customization Support Engineer
Department: Aprimo Global Services (AGS)
Location: Birmingham UK Aprimo is leading the way in defining a new class of software and services enterprise marketing management (EMM). Our products bring marketing efficiency and effectiveness to the next level. Since its inception in 1998, Aprimo has been focused on bringing the broadest and deepest set of integrated marketing applications to market. Due to our explosive growth, we are looking to add new talent in our Aprimo Global Services group. We are seeking an AGS Customization Support Engineer will work as part of a dynamic team in a rapidly growing company. While the role is truly one of an individual contributor, a high degree of interaction and teamwork is required to be effective in the role. The qualified candidate will possess excellent technical, teamwork, leadership and communication skills, and have experience of outsourcing and distributed teams. Team members in this role will work both with clients and the Customer Care team, with the expectation to exercise sound judgment within defined best practices, and to always engage a client with the highest level of professionalism and integrity. Responsibilities
1. Take ownership of technical support issues that relate to custom code implementations at customer sites and drive them to resolution.
2. Review completed custom implementations to provide quality assurance to the Customer Care team and to facilitate knowledge transfer.
3. Develop deep product knowledge, with the ability to effectively communicate both technical and functional concepts to non-technical users.
4. Build strong relationships with customers and work to ensure their success and satisfaction.
5. Contribute to the development of the Customization Support Group.
6. Set delivery expectations, and deliver solutions to a high level of quality.
7. When requested, deliver both technical and functional training.
8. Provide technical assistance in terms of additional application customization, integration support, system administration and database administration. | | Minimum Requirements
A minimum of a BS in Computer Science or related discipline
Minimum 2 years experience in .NET/C# or other high level programming language
Proven experience with SQL and/or Oracle, and relational database concepts
Proven experience debugging and troubleshooting software-related issues
Experience with HTML/XML and Java Script
Experience with system integration
Previous experience with customer service facing roles and responsibilities
Excellent communication and professional skills
A strong desire to see customers using Aprimo Marketing succeed in solving their business problems
A positive attitude and desire to make an impact on an organization
Ability to work effectively both independently and in a small team environment
Strong time management skills and multitasking abilities When you join the Aprimo team, you join a cohesive group of energetic, enthusiastic, effective people who are motivated by the opportunity to take part in implementing a very impressive vision. At Aprimo, we are committed to our customers success. We view our own success through their eyes, and we place our customers at the center of everything we do. We are a community-minded team with a fun, casual, flexible work environment. We promote an environment where individual recognition and commitment are important to our overall effectiveness.
Please forward your CV to Recruitment Manager, Aprimo, Aston Science Park, Faraday Wharf, Holt Street, Birmingham B7 4BB
http://www.aprimo.com/ |
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