Achiever Software, Aston Science Park based CRM solution provider is helping its customers become award winners in customer service.    

Within 18 months of implementing a customised shared service centre system by Achiever in 2005, Surrey County Council was voted Best New Shared Service Organisation in Europe.  Building on this partnership, Achiever implemented a call logging system for Surrey’s Contact Centre in 2006. 

The Contact Centre is now set to match the success of the Shared Service Centre as it has been recently short listed for the Best Centre for Customer Service at the 2007 CCF European Call Centre Awards.  Despite stiff competition from Tesco, Barclays and EDF Energy, Surrey and Achiever are looking forward to a good result at the Award Ceremony.

Lisa Chick, Director at Achiever believes it is Achiever’s commitment to working in close partnership with its customers that makes its solutions so successful.  “We endeavour to work closely with our customers to design and develop a system that matches processes and meets business needs”. 

Derek Harris, Chief Executive of Aston Science Park said “We are delighted with our tenant's development and that Achiever’s solutions are enabling their customers becoming leaders in customer service and that they continue to thrive on our Park.”

Achiever continues to strengthen its reputation in shared services with a recent contract win with the Medical Research Council. 


Achiever Software at their headquarters on Aston Science Park in Birmingham.

About Achiever
Founded in Birmingham, UK, in 1992, Achiever Software is an established, award-winning developer of Corporate Information Management (CIM) solutions and Customer Relationship Management (CRM) software based at Aston Science Park.  Achiever works with the public and private sector to deliver high quality systems designed to protect their most valuable asset – information about their customers and markets.

PHOTO (Left-Right)

Picture – Sharon Gonsalves, Commercial Manager, Sandie Shokar, Operations Manager and Tim Leek, Managing Director

For further information contact:

Matthew Hidderley, Marketing & Communications Manager
Tel: 0121 260 6168 or email
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