Stephen Parry

Stephen is an award winning Customer Service Strategist and Corporate Transformation Expert. Stephen is one of the sharpest commentators around on the need for service organisations to become more responsive to the real - and not the perceived needs of customers.  Prior to founding Transform, Parry was Head of Strategy and Change at Fujitsu Services where he used Lean ‘Sense and Respond’ principles to transform Fujitsu’s customer-focused service operations.

Ian Hartley

Ian is solicitor with over 20 years experience; he has worked with the EEF for 7 years dealing with employment law including representation at the Employment Tribunal and the Employment Appeal Tribunal. He has worked closely with EEF member companies dealing with HR and trade union issues. He is a member of the Employment Law Association.

Clare Haynes

Clare specialises in helping people in developing their talent. The aim? To make work delicious! Working on organisation restructuring and start-ups, Clare has worked broadly in team development and in helping directors and CEOs achieve success. Clients include those from software, housing, construction, engineering and automotive sectors. Clare holds a degree in psychology, a post-graduate diploma in marketing plus diplomas in performance, neuro-linguistic programming and coaching

Jennifer Allen

Jennifer is an employment law specialist at The Wilkes Partnership. She handles a wide variety of both contentious and non-contentious work, including unfair dismissal and discrimination claims and drafting employment contracts and service agreements. Jennifer also provides employment advice on TUPE and on corporate transactions.

Julie Baldwin

Julie has spent 12 years in IT, having spent the last 9 years with SunGard and formerly Comdisco.

Her current position as Regional Sales Manager, is strategic, and involves developing and motivating the sales team to develop the central region in relation to service sales for SunGard.  During Julie’s tenure, she has developed and managed various teams to deliver over £45M worth of Solutions to clients in a wide range of verticals and company size.